Contact us
Email support@lookt.app and we’ll get back to you.
Frequently asked questions
- Do I need an account to scan?
- No. Scanning a barcode or lot code and browsing the recall feed need no account. An account is only needed to save items to your Pantry.
- Does “No recall found” mean the food is safe?
- No. It means we found no matching recall in the sources we checked at that moment. Always follow official FDA, USDA and CDC notices over any result in the app.
- Which sources does Lookt check?
- FDA recall announcements and outbreak investigations, USDA FSIS meat and poultry recall alerts, and CDC outbreak investigations.
- How do I delete my account?
- In the app, go to Settings → Account → Delete account. You can also delete it from a browser, with no app or email needed — see our account deletion page.
- I don’t have a password. How do I reset it?
- Lookt doesn’t use passwords. You sign in with Apple or Google, so there’s nothing to reset — just sign in again with the same provider.
- How do I get a refund?
- Lookt is a one-time purchase handled by the App Store or Google Play, not by us. Request a refund from Apple or Google Play.